FAQs

We’ve put together some answers to questions we often get asked. If your question is not answered below feel free to contact us directly.

We’ve been working with dental professionals in Australia for over 30 years. Established by dentists for dentists, we’re uniquely positioned to understand the needs of the industry: providing reliable, high quality products and services that give your patients the best possible results.

You’ll get many benefits from working with us, including peer-to peer support, complimentary nationwide deliveries, access to our Horizon loyalty program and dedicated online portal, MySCD.

MySCD lets you:

  • easily track patient cases
  • make quick online payments
  • safely store guarantees and warranties for your patients
  • monitor your loyalty status rewards balance
  • submit orders online

Our turnaround times tend to range from 6-10 days, depending on the product and demand. For product-specific turnaround times please visit our delivery and turnaround times page.

Our local lab is fully equipped to manage small adjustments in-house. The turnaround time is usually between 1 and 3 days, depending on demand.

An express turnaround of six days is available on request (please tick the appropriate box on the lab sheet), for an extra 20% of the stated price. Please note that due to manufacturing constraints, express turnaround is not available for Procera and Implant cases.

We recommend sending cases via Toll IPEC Courier Service or Australia Post Express Post Service. Pre-paid satchels or bags can be purchased from SCD or from your local post office for Australia Post services.

Wherever possible, please send PVS or polyether impressions. Please do not send alginate impressions, unless agreed with your SCD representative/our customer service team. If you are sending models, please pack carefully and send in bubble wrap/plastic boxes to minimise risk of breakage. We suggest using autoclave bags for small items and labelling your name and job number with a permanent marker.

We provide free nationwide delivery for all cases via trusted courier networks.

You’ll be sent an email with the expected date of despatch once your case has been received in the lab. After your case has been despatched you’ll receive another email containing a tracking ID that you can click on to track the case. Alternatively, you can track all your cases via our secure online customer portal, MySCD.

We can do rapid pickups for urgent cases in the Sydney metropolitan area – please contact our customer service team to organise on 02 8062 9800.

An order number is a unique code allocated to each case you send in. It can be found in the email we send you advising your case has been received by the lab.

Request a copy of our price list. If the product you need isn’t listed, contact us on 02 8062 9800.

Invoices are sent with your case and are to be paid within 30 days of issue. Payment can be made by credit card or can be paid online. Payment can be made by credit card, direct debit or online via MySCD.

Our experienced team of clinicians and technicians can provide advice on all stages of the planning, manufacturing, delivery and fitting of our products.

You can also call our contact centre on 02 8062 9800 Monday to Fridays between 9:00am – 5:00pm to speak with one of our highly trained representatives.

Your dedicated account manager is available for face-to-face consultations. Simply contact them to set up an appointment.

If you’re unsure who your account manager is, contact us on 02 8062 9800.

Yes, technicians at our lab in Alexandria can carry out shade taking. Simply call us on 02 8062 9800 to set up an appointment for your patient.

We include an industry leading guarantee of five years* on all our crown and bridge products, with the exception of our Fully Milled Zirconia product which has a guarantee of 10 years* and Layered Zirconia crown which has a guarantee of 10 years* for framework and 2 years* for complete restoration, so you can buy from us with confidence.

*Terms and conditions apply

Our operating hours are between 9am and 5.30pm Monday to Friday AEST.