Ordering and Sending a Case

Ordering

You can order Southern Cross Dental products online via MySCD. We recommend ordering online – you can provide information about your case quickly and accurately, and all your orders and case histories are saved there.

To order products, you can download lab sheets here.

Please include as much detail as possible about each case in the prescription section. Always include the shade, tooth number and type of restoration you require. For ceramic veneers or all-ceramic restorations, please advise the abutment shade.

Before you submit lab sheets, make sure that your four digit account number is clearly listed, and don’t forget your contact details. These are important, in case we need to clarify anything about your case.

Toll Priority courier service 

               You can purchase pre-paid satchels or bags from us which are ideal for convenient, fast and cost-effective delivery. A courier will collect your work from your practice.          

Australia Post Express Post service

Alternatively, you can buy pre-paid express post satchels from us or your local post office and take the parcel to your post office. Please check on the express post bag as some remote regions cannot guarantee next day delivery.

Urgent cases rapid pick up (Sydney Metro are only)

If your case is urgent, you can contact us to organise a rapid pick up from your practice. The cost is $15.60 (excluding GST) per pickup.

Packaging

Wherever possible, please send us PVS or polyether impressions. We will pour the models.

Due to occupational health and safety requirements, please do not send alginate impressions unless agreed by prior arrangement.

If you are sending models, please pack them carefully and send them in bubble wrap or plastic boxes to minimise risk of breakage. Take extra care to protect impressions with posts and cores or implants.

We suggest using autoclave bags for small items and labelling them with your name and job number in indelible ink.