Definitions
1. These are the terms and conditions of Pavona Pty Limited (ACN 002 712 085) trading as Southern Cross Dental (herein after referred to as ‘SCD’ ‘we’, ‘us’, ‘our’ or ‘it’).
2. We reserve the right to add to, delete or change these terms at any time. Any changes to our terms and conditions will be published on our website at www.scdlab.com and you should refer to the website from time to time for any such changes.
Acceptance
3. Any instruction received by SCD from the customer for the supply of goods and services shall constitute acceptance of the terms and conditions contained herein.
4. Upon acceptance of these terms and conditions by the customer, the terms and conditions are binding and can only be amended with the written consent of SCD.
Credit
5. SCD reserves the right not to accept an order for goods and services from a customer.
6. Credit is provided to the customer at the sole discretion of SCD, and can be withdrawn at any time. SCD reserves the right to request payment in advance from a customer.
Price & Payment
7. The price of the goods and services provided shall be detailed in writing by SCD to the customer. Prices are subject to change without notification. A current price list can be obtained from SCD Customer Service.
8. GST and other taxes shall be added to the price, in accordance with relevant legislation.
9. Where credit has been provided by SCD, invoices are due for payment thirty (30) days from statement date. Any balances outstanding over 30 days may incur interest and administration charges. We reserve the right to stop supply for any account that is overdue.
10. Payment can be made by credit card or electronic funds transfer. American Express credit cards currently incur a 2.6% surcharge.
Service
11. All items sent from SCD have been decontaminated according to Dental Board of Australia Guidelines for infection control.
12. All items sent to SCD must be decontaminated according to Dental Board of Australia Guidelines for infection control.
13. The customer is responsible for the safe and timely delivery of jobs sent to SCD for processing. SCD takes no responsibility for jobs that are delayed, damaged or lost in transit to SCD. The customer is responsible for payment of all delivery costs to SCD.
14. Normal turnaround times for jobs range from 6-10 in-lab days, depending on product, from when SCD receives the parcel. This is conditional on there being no delays as a result of factors beyond our control. Cases may take longer than the standard turnaround time where there are technical queries from the SCD technicians, potential problems to discuss, or where photographs are requested by the customer. Implant cases take longer to manufacture.
15. An express turnaround is available for certain products on request, and attracts an additional charge of 20% of the normal price. Express turnaround is not available for Implant cases.
16. SCD is responsible for the delivery of completed work back to the customer.
17. SCD will only make delivery of completed work to the business address of the customer. SCD will not deliver completed work to a residential address.
18. Where an order has been received by SCD and the manufacturing process has begun, any requests to cancel or change an order may incur a charge where labour and material costs have been incurred. SCD will confirm in writing any associated costs.
19. Any order for the supply of goods and services received by SCD through a digital scanner will be accepted as a new order unless specifically requested by SCD to resend the order. New orders received through a digital scanner will be subject to relevant charges detailed in the current price list. The manufacturing process starts within an hour of receiving the instruction during normal working hours. If there are any change requests after this time, charges may apply for work already carried out.
Guarantee
20. SCD offers a guarantee on all crown and bridge work, for any fractures or defects that occurred as a result of the manufacturing process (Guarantee).
21. Where SCD agree to replace the product, the new item will be made to the identical specification as the original product. Substitute materials will not be accepted. The Guarantee is subject to the following conditions.
a. The Guarantee is valid for the following products only (Products) from date of original invoice to the customer for the period specified below:
- Crowns (excluding fully milled zirconia and e.max) for a period of 5 years;
- Fully milled zirconia for a period of 10 years; and
- e.max® for a period of 2 years
- Removable appliances for a period of 3 months.
b. The damaged Product must be returned to SCD for inspection.
c. SCD will assess the Product to determine, in its sole judgement, whether a full or partial refund, or replacement product will be provided.
d. The Product will be remade for the customer in accordance with clause 20c, except that semi-precious or high precious metals or new components for implant cases will be charged for.
e. The Guarantee extends to the replacement Product provided except where, in the opinion of SCD, the material selected by the customer has a higher than usual chance of fracture or defect.
22. SCD reserves the right to void the Guarantee if, in its sole judgment, the damage to the Product has not been caused as a result of the manufacturing process.
23. The Guarantee is offered to dentists who have sourced the Products from SCD and is not intended to exclude or limit any rights or remedies a consumer may have under Australian Consumer Law.
Medical Advice
24. SCD will provide goods or services to the customer based on the order sheet provided by the customer, and may from time to time discuss the case with the customer through email, telephone or in person. The customer acknowledges that such discussions, and any representations by SCD, should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted in the course of such discussions shall constitute the establishment of a doctor-client-patient relationship between the customer and SCD. Responsibility for the diagnosis of a medical condition, and for the prescription of treatment planning or medicines, rests solely with the customer.
Governing Law
25. These Terms are governed by the laws of New South Wales. No action or proceeding may be commenced or maintained in relation to the site, the Services or these Terms except in a court of appropriate jurisdiction in the Commonwealth of Australia.
Privacy Notice
Pavona Pty Ltd (ACN 002 712 085) trading as Southern Cross Dental (SCD) collects personal information about you to provide you with products and services. If your personal information is not collected, we may not be able to do those things. SCD may disclose personal information about you to our manufacturing partners and other third party service providers such as our marketing partners. Some of these parties may be located overseas, including in the United States, the European Union or China. If you provide us with information about another person, you must provide them with a copy of this Privacy Notice.
Our Privacy Policy contains information on how you can access or seek correction of the personal information we hold about you and how you can make a privacy complaint and how we will deal with your complaint. To access our Privacy Policy, please visit our website at www.scdlab.com, or contact us at [email protected] or 02 8062 9800 to obtain a copy.
The requirements of meeting both the legal and professional practice requirements of consent for treatment are a requirement when providing patient’s personal information. For industry guidelines and forms please refer to the ADA Guidelines for Consent for Care in Dentistry form and Patient Consent Form. Both are available on our website and customer portal. If you would like a copy please contact us on [email protected].
(02) 8062 9800