Contact Us
Have a question? If you can’t find what you’re looking for, contact our customer service team via contact us page, or call (02) 8062 9800.
Ordering with MySCD
You can order Southern Cross Dental products online via MySCD. We recommend ordering online – you can provide information about your case quickly and accurately, and all your orders and case histories are saved there.
Please include as much detail as possible about each case in the prescription section. Always include the shade, tooth number and type of restoration you require. For ceramic veneers or all-ceramic restorations, please advise the abutment shade.
Before you submit lab sheets, make sure that your SCD account number is clearly listed, and don’t forget your contact details. These are important, in case we need to clarify anything about your case.
Delivery Services
Priority Courier Service
You can order satchels or bags from us which are ideal for convenient, fast and cost-effective delivery. A courier will collect your work from your practice, and you will only be charged for the satchel when used.
Urgent Cases Rapid Pick-up (Sydney Metro area only)
If your case is urgent, you can book a rapid pick-up from your practice.
Packaging
Wherever possible, please send us PVS or polyether impressions. We will pour the models.
Due to occupational health and safety requirements, please do not send alginate impressions unless agreed by prior arrangement.
If you are sending models, please pack them carefully into boxes to minimise risk of breakage. SCD boxes can be reused to send models back to our lab. Take extra care to protect impressions with posts and cores or implants.
We suggest using autoclave bags for small items and labelling them with your name and job number in indelible ink.
(02) 8062 9800